The short version:
- The brand's previous agency managed PPC only, and ran it at roughly a one-to-one return: about a dollar in ads to make a dollar back. Advertising was carrying more than half of sales, so the business was growing on rented demand.
- We rebuilt the account around profit instead of ad-funded revenue. That meant per-SKU margin floors first, a TACoS ceiling to protect profit while we scaled, ads restructured around brand versus non-brand, a deeper catalog, and a Subscribe & Save program that never existed.
- Advertising return climbed from break-even to about 3.5x, Amazon ACoS settled near 21%, conversion reached roughly 11.5%, and Buy Box on the hero SKUs held near 98%.
- After reviewing their own profitability dashboard, the founder reached out on their own to say profit was running about 10x what it had been with the previous agency. Same core catalog, roughly six months, plus a few new formats.
You can spend a dollar on Amazon to make a dollar back and call it growth. The top-line chart climbs, the dashboard looks alive, and the ad reports read fine. Underneath, the business is treading water, because every sale is paying for the ad that created it and there is nothing left to keep.
That was the account we inherited. A founder-led natural snack brand, protein bars and jerky and shelf-stable meal kits, with a loyal direct following and a product people genuinely come back for. On paper the Amazon channel was active. In the P&L it was standing still.
What we walked into
The brand had an outside agency managing PPC, and only PPC. Everything else, the listings, the pricing, the inventory, the reviews, and the day-to-day problem-solving, sat on the founder's desk. Four things stood out in the first review.
Ads running at a one-to-one return. The previous agency was spending roughly a dollar to earn a dollar back. Exciting on the top line, and no profit underneath it.
Heavy ad dependence on a thin margin. More than half of sales came from advertising, and there was no per-SKU margin floor guiding what any of that spend was allowed to cost. The brand was growing on demand it was renting by the day, not demand it owned.
Single-packs only. The catalog was built almost entirely on one-pack listings, which is one of the clearest signs of order value and margin left on the table.
No system underneath any of it. There was no agency-side view of per-SKU profitability, no Subscribe & Save, and inventory was handled reactively. Most decisions were being made in the dark.
The brand's own team summed up the previous relationship plainly: "We had an agency who was excited to deliver, but they were consistently at about a one-to-one return." Enthusiasm was never the problem. The channel was being optimized for the wrong number.
What we changed, by lever
We manage Amazon like a P&L, so the work runs in a fixed order. Fix what each unit earns first, then make the brand convert, then decide how hard to push.
Margin architecture first. We rebuilt the brand's per-SKU economics: landed product cost, packaging, and freight, so every pricing, pack, and ad decision had a real margin floor under it. Then we set a TACoS ceiling to protect profit while we scaled. It was the profitability conversation the brand had never been walked through.
Ads rebuilt around brand versus non-brand. We restructured the account, split branded search from non-branded, ran ongoing search-term analysis to cut wasted spend, and pushed budget toward the anchor SKUs. Advertising return climbed from break-even to about 3.5x and Amazon ACoS settled near 21%, and ad-attributed sales still grew while that happened.
Pack and catalog expansion. We moved the brand off single-packs, launching multipacks and variety 3- and 6-packs on the best-sellers and bringing new shelf-stable formats to market, all of it aimed at lifting order value and margin per order.
Listing and creative rebuild. We cleaned up the back-end SEO, refreshed imagery and A+ content across the catalog, and brought brand video into the ad mix so the listings finally matched the quality of the product.
Subscribe & Save and reviews. We layered Subscribe & Save across the catalog to build recurring revenue, which lifted subscription revenue about 22% in a single month, and automated review generation to keep social proof compounding.
Inventory cadence. We built a recurring 60-day replenishment rhythm so the best-sellers stayed in stock and demand always had something to land on. Buy Box on the hero SKUs held near 98% as a result.
Where the account landed
Over about two quarters under our management, the channel moved from ad-dependent and break-even to profitable and growing, and the growth was broad rather than lucky.
| Metric | Previous agency | With Waypoint |
|---|---|---|
| Advertising return (ROAS) | ~1:1 (break-even) | ~3.5x |
| Amazon ACoS | unmanaged | ~21% |
| Conversion | lower | ~11.5% |
| Ad conversion | not tracked | ~15% |
| Buy Box (hero SKUs) | leaking | ~98% |
| Catalog | single-packs only | multipacks, variety 3/6-packs, new formats |
| Subscribe & Save | none | live (+22% subscription revenue in one month) |
| Profit | baseline | ~10x (client-reported) |
The top sellers were all up year over year, roughly +9% to +32%, with one breakout month running about 6x the same month a year earlier off a low prior-year base. The clearest signal, though, came unprompted. After reviewing their own profitability dashboard, the founder reached out to tell us their profit was running about 10x what it had been with the previous agency.
"This is 10x the profit we were getting with the previous agency."
Founder, after reviewing their own profitability dashboard
Why it worked
None of this was a single lever. It was the flywheel turning, where each fix made the next one work harder.
Splitting brand from non-brand and cutting wasted spend pushed budget onto the searches that convert, which is what lifted return from break-even to 3.5x. Rebuilt listings, stronger creative, and more reviews lifted conversion to about 11.5%, so that better-targeted traffic converted at a higher rate. Multipacks, variety packs, and Subscribe & Save raised order value and added a recurring base the brand never had. The 60-day replenishment cadence kept the best-sellers in stock, so every dollar of demand we created had something to land on.
Just as important, the founder stopped carrying the account alone. Pricing, inventory, listings, and the day-to-day moved to us, which is exactly what a channel partner is for.
The takeaway
This brand did not need more ad spend. It needed the economics rebuilt so the spend it already had could turn into profit. Same core catalog, a few new formats, and roughly six months of managing to the bottom line instead of the top. If your Amazon reports look busy but you are not sure what is left at the end, that gap is usually the whole story, and it is fixable.
FAQ
Was this growth just from spending more on ads? No. Advertising return improved from break-even to about 3.5x while ACoS settled near 21%, which means the ads got more efficient, not just bigger. Most of the profit gain came from rebuilding unit economics, catalog, and Buy Box control so the channel kept more of every sale.
How long did the turnaround take? Roughly six months, or about two quarters. The margin architecture and ad restructure came first, then pack expansion, listings, Subscribe & Save, and the inventory cadence layered on from there.
Does this work for a low-margin, heavy product like snacks or jerky? Yes, and heavy or low-margin products are exactly where the order of operations matters most. When the per-unit math is tight, you have to know your true landed cost and set a margin floor before you scale spend, or you simply buy more unprofitable sales.
Method
Figures are drawn from the brand's Amazon and Google Ads reporting, monthly review calls, and annual sales reporting during the engagement. The ~6x figure reflects a single breakout month versus the same month a year earlier, off a low prior-year base. Full-year top-SKU growth ran roughly +9% to +32% year over year. The ~10x profit figure is client-reported, after the founder reviewed their own profitability dashboard. The client has been anonymized and dollar amounts omitted at the brand's discretion, so growth is shown in percentages and multiples.
Ready to see what your Amazon channel really makes? Start with our free profit calculator, or talk to Luke. Either way you will leave knowing your true profit, which is more than your current reports can tell you.
Waypoint Growth Partners · growwithwaypoint.com · Denver, CO


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